General terms and conditions
Article 1 - Definitions
LiveLong: The private company LiveLong B.V., based in Amsterdam, which provides intermediary services in the field of blood tests, health consultations, and personalized health advice.
Customer: The natural or legal person who uses the services of LiveLong.
Service: All intermediary and related services offered by LiveLong.
Intermediary Service: The service by which LiveLong connects healthcare seekers with healthcare providers, without providing healthcare itself or being responsible for the quality of the care provided.
Health Data: Personal data related to the customer's health, obtained through blood tests, consultations, or other health services.
Agreement: Any agreement between LiveLong and the customer in which LiveLong commits to providing intermediary services.
Article 2 - Applicability
These general terms and conditions apply to all offers, agreements, and service deliveries by LiveLong unless otherwise agreed in writing.
Deviations from these terms are only valid if explicitly agreed upon in writing by both LiveLong and the customer.
Article 3 - Services
These general terms and conditions apply to all offers, agreements, and service deliveries by LiveLong unless otherwise agreed in writing.
Deviations from these terms are only valid if explicitly agreed upon in writing by both LiveLong and the customer.
LiveLong exclusively offers intermediary services by connecting healthcare seekers and providers through its technological platform or other communication means.
LiveLong does not provide healthcare services or medical treatments and is not responsible for the quality, execution, or outcomes of the care provided.
Healthcare seekers and providers are responsible for entering into separate agreements and fulfilling the associated obligations.
LiveLong reserves the right to modify, improve, or discontinue its services while informing the customer accordingly.
Article 4 - Health Data and Privacy
These general terms and conditions apply to all offers, agreements, and service deliveries by LiveLong unless otherwise agreed in writing.
Deviations from these terms are only valid if explicitly agreed upon in writing by both LiveLong and the customer.
LiveLong exclusively offers intermediary services by connecting healthcare seekers and providers through its technological platform or other communication means.
LiveLong does not provide healthcare services or medical treatments and is not responsible for the quality, execution, or outcomes of the care provided.
Healthcare seekers and providers are responsible for entering into separate agreements and fulfilling the associated obligations.
LiveLong reserves the right to modify, improve, or discontinue its services while informing the customer accordingly.
Article 5 - Medical Responsibility
While LiveLong strives to provide accurate and reliable health data, it cannot be held liable for any direct or indirect damages resulting from the use of provided data or advice.
The customer is responsible for consulting a healthcare professional for diagnosis, treatment, or further medical guidance based on the health data obtained.
LiveLong is not liable for any damages caused by the misuse of provided data by the customer.
Article 6 - Use of Technological Solutions
LiveLong provides access to a technological platform where customers can view their health data and makes efforts to ensure the platform is secure and user-friendly.
The use of the platform is at the customer’s own risk. LiveLong is not liable for damages caused by technical failures, data loss, or unauthorized access unless due to intent or gross negligence.
The customer is responsible for keeping login credentials confidential and not sharing them with third parties.
Article 7 – Collaborations
LiveLong collaborates with recognized laboratories, medical professionals, and other partners to provide its services. It is not liable for errors or negligence by third parties involved in service delivery.
The customer agrees that their health data may be shared with relevant medical professionals or laboratories as necessary, in compliance with GDPR.
Article 8 – Payment and Fees
The customer must pay the agreed service fee within the specified period according to the invoice provided by LiveLong.
If the payment term is exceeded, the customer is in default by law, and LiveLong may charge statutory interest and collection fees.
LiveLong reserves the right to adjust service fees periodically, with any changes communicated at least one month in advance.
Article 9 – Payment and Fees
LiveLong is not liable for direct or indirect damages, including consequential damage, lost profits, or intangible losses, arising from the use of its services, except in cases of intent or gross negligence.
LiveLong’s total liability is limited to the amount paid by the customer for the relevant service.
Article 10 – Force Majeure
In the event of force majeure—circumstances beyond LiveLong’s control that make it unreasonable to expect service fulfillment—LiveLong has the right to suspend or terminate services without compensation.
Article 11 – Payment and Fees
All legal relationships between LiveLong and the customer are governed exclusively by Dutch law.
Disputes arising from these terms will be submitted to the competent court in Amsterdam.
Article 12 – Disclaimer of Medical responsibility
LiveLong does not provide medical care, advice, or treatment. Its service is limited to facilitating a platform or communication channel for connecting healthcare seekers and providers.
LiveLong verifies but does not guarantee the qualifications or licenses of healthcare providers, only checking legally required registrations.
In case of disputes between the healthcare seeker and provider, LiveLong will act as a mediator according to its complaints procedure, but resolution must occur directly between the parties without LiveLong’s intervention. The complaints procedure is available on LiveLong’s website.