15% launch discount with code LIVE15
    LiveLong

    Terms & conditions.

    The terms for using LiveLong and our services.

    Version: April 2026

    Revised version — amendments compared with September 2025 have been incorporated into: Art. 2.3, Art. 4.6 (new), Art. 8.1–8.4, Art. 12.3–12.4 (new), Art. 13.2.

    Article 1 – Definitions

    • LiveLong: The private limited liability company LiveLong B.V. (Dutch Chamber of Commerce number 95606572, VAT number NL867201794B01), with its registered office at Prinses Marijkestraat 21, 1077XB Amsterdam, which provides intermediary services in the fields of blood testing, health consultations and personalised health advice.
    • Client: The natural person or legal entity that uses LiveLong’s services.
    • Service: All activities and products offered by LiveLong through its platform, including facilitating blood tests through external laboratories, making results available digitally, providing interpretation tools and — where applicable — referring the Client to an affiliated physician for an additional consultation.
    • Intermediary Service: The service through which LiveLong brings Clients or users into contact with Healthcare Providers, without itself providing healthcare or being responsible for the quality of the healthcare provided.
    • Health Data: Personal data concerning the Client’s health, obtained through blood tests, consultations or other health services.
    • Agreement: Any agreement between LiveLong and the Client under which LiveLong undertakes to provide intermediary services to the Client.
    • Healthcare Provider: An independent physician registered in the BIG Register, or another qualified medical professional, consulted by the Client through LiveLong. The Healthcare Provider acts independently and does not fall under LiveLong’s responsibility.

    Article 2 – Applicability and Amendments

    • These General Terms and Conditions enter into force on 1 September 2025 and apply to all quotations, offers, agreements and supplies of services by LiveLong, unless otherwise agreed in writing.
    • Any departure from these General Terms and Conditions is valid only if expressly agreed in writing between LiveLong and the Client.
    • LiveLong reserves the right to amend these General Terms and Conditions unilaterally. Any amendments will be communicated through the platform or by email at least 30 days before they take effect. If the Client does not agree to the amended General Terms and Conditions, the Client has the right to terminate the Agreement without charge before the effective date.

    Article 3 – Services

    • LiveLong provides only intermediary services by connecting Clients/users with Healthcare Providers through its technology platform or other means of communication.
    • LiveLong does not itself provide medical care or treatment and is not responsible for the quality, performance or results of the care provided by the Healthcare Provider.
    • The Client/user and the Healthcare Provider are themselves responsible for entering into a separate agreement and complying with the obligations arising from that agreement.
    • LiveLong reserves the right to change, improve or discontinue the Services offered, subject to appropriate notice to the Client.

    Article 4 – Privacy and Personal Data

    • LiveLong processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
    • The manner in which LiveLong processes and protects personal data, including Health Data, is described in its Privacy Statement, which is available on LiveLong’s website. By using LiveLong’s Services, the Client acknowledges having read this Privacy Statement.
    • Independent Healthcare Providers (registered in the BIG Register and holding an AGB registration) remain legally responsible for medical records and are themselves subject to statutory retention obligations, including the minimum retention period of 20 years under Dutch law.
    • LiveLong may provide technical hosting and secure storage of these medical records on behalf of Healthcare Providers. This does not affect the Healthcare Provider’s legal responsibility. In this role, LiveLong acts as a processor and processes medical data solely on the Healthcare Provider’s express instructions.
    • For non-medical data, such as account details, billing information and platform usage data, LiveLong acts as the controller.
    • LiveLong enters into a data processing agreement, as referred to in Article 28 GDPR, with every Healthcare Provider affiliated with its platform. This agreement sets out the conditions governing the processing of medical personal data.

    Article 5 – Medical Responsibility

    • Health advice provided through the platform is intended as general guidance and never replaces a personal consultation with the Client’s own physician or general practitioner. In case of doubt or persistent symptoms, Clients are always advised to contact their treating physician.
    • The Client is responsible for consulting a healthcare professional for a diagnosis, treatment or further medical advice based on the Health Data obtained.
    • Although LiveLong endeavours to provide accurate and reliable health data, it cannot be held liable for any direct or indirect loss or damage arising from the use of such data or advice.
    • LiveLong is not liable for any loss or damage caused by the Client’s misuse of the data provided.

    Article 6 – Use of Technological Solutions

    • LiveLong provides access to a technology platform on which Clients can view their Health Data. LiveLong endeavours to keep this platform secure and user-friendly.
    • Use of the platform is at the Client’s own risk. LiveLong is not liable for any loss or damage resulting from technical failures, data loss or unauthorised access, except in cases of wilful misconduct or gross negligence.
    • The Client is responsible for keeping login credentials confidential and may not share them with third parties. Third parties are not permitted to use the platform with the Client’s login credentials or account.
    • LiveLong is entitled to deny access to the platform and discontinue Services, without being liable to pay compensation, in the following cases:
      • (i) if, after having been given notice of default, the Client fails to comply with the Client’s obligations under the Agreement or these General Terms and Conditions, or harms LiveLong’s interests;
      • (ii) in the event of unlawful use or misuse of the platform;
      • (iii) if third parties obtain unauthorised access to the Client’s account;
      • (iv) in the event of bankruptcy, suspension of payments or admission to a statutory debt restructuring scheme.

    Article 7 – Partnerships

    • LiveLong works with accredited laboratories, medical professionals and other parties in order to provide its Services. LiveLong is not liable for errors or omissions by third parties involved in the performance of the Services.
    • The Client agrees that the Client’s Health Data may, subject to the GDPR, be shared with medical professionals or laboratories involved in providing the Services.

    Article 8 – Payment and Fees

    • The Client selects a package through the LiveLong platform and pays the corresponding package price in a single payment through Mollie. This price includes LiveLong’s intermediary fee, the laboratory costs and — where applicable — the fee for the physician involved in providing the Services. The healthcare agreement between the Client and the physician concerned is concluded when the physician orders the laboratory test under the physician’s own AGB and BIG registrations.
    • Payment is made in full in advance through Mollie, the payment processor used by LiveLong. The Agreement is not concluded and performance of the package does not commence until payment has been completed successfully.
    • If payment is not completed successfully, no Agreement is concluded and no Services are provided.
    • The Client has the right to withdraw from the Agreement within 14 days after purchase, provided that the blood sample has not yet been collected. The right of withdrawal expires when the blood sample is collected, regardless of whether this takes place during a scheduled appointment or at a walk-in location. By booking an appointment or presenting for blood collection at a walk-in location, the Client expressly consents to the expiry of the right of withdrawal.
    • LiveLong reserves the right to adjust its fees. Any changes will be communicated to the Client at least 30 days in advance.

    Article 9 – Liability

    • LiveLong is not liable for any direct or indirect loss or damage, including consequential loss, loss of profits or non-material damage, arising from the use of its Services, except in cases of wilful misconduct or gross negligence.
    • LiveLong’s total liability is in all cases limited to the amount paid by the Client for the Service concerned.
    • LiveLong is not liable for any loss or damage resulting from errors, delays or failures by third parties, such as laboratories or Healthcare Providers, unless caused by LiveLong’s own wilful misconduct or gross negligence.

    Article 10 – Intellectual Property

    • All intellectual property rights in texts, software, models and visual material on the platform are owned by LiveLong or its licensors.
    • The Client may not copy, reuse or distribute any material without prior written permission.

    Article 11 – Force Majeure

    • In the event of force majeure — defined as any circumstance beyond LiveLong’s reasonable control that reasonably prevents performance — LiveLong has the right to suspend the provision of Services or terminate the Agreement without any obligation to pay compensation.

    Article 12 – Governing Law and Disputes

    • In the event of any inconsistency between a translated version of these General Terms and Conditions and the Dutch-language version, the Dutch-language version prevails.
    • All legal relationships between LiveLong and the Client are governed exclusively by Dutch law.
    • Any dispute arising from or relating to these General Terms and Conditions will be submitted to the competent court in Amsterdam.
    • Complaints will initially be handled through LiveLong’s internal complaints procedure, which is available on the website. If the complaint is not resolved to the Client’s satisfaction, the Client may submit it to the Klachtenloket Zorg (Healthcare Complaints Desk; 070-310 53 92 / info@klachtenloket-zorg.nl), or to the Geschillencommissie Zorg Algemeen (General Healthcare Disputes Committee) for a binding decision.
    • In the context of the EU ODR Regulation, LiveLong refers to the European ODR platform: https://ec.europa.eu/consumers/odr

    Article 13 – Exclusion of Responsibility for Healthcare

    • LiveLong is not responsible for providing medical care, advice or treatment. Its Services are limited to facilitating a platform or means of communication that connect Clients and Healthcare Providers.
    • Before admitting any affiliated Healthcare Provider to the platform, LiveLong verifies that the Healthcare Provider has a valid BIG and AGB registration. LiveLong is not liable for actions of Healthcare Providers that fall outside its ability to verify, including changes in authority or competence after the time of verification. The Client can independently check a Healthcare Provider’s BIG registration through the BIG Register (bigregister.nl).
    • In the event of a dispute between a Client and a Healthcare Provider, LiveLong will mediate in accordance with its complaints procedure. However, disputes should in the first instance be resolved directly between the parties, without LiveLong’s intervention.
    • The complaints procedure forms an integral part of these General Terms and Conditions and is available on LiveLong’s website. It will be provided free of charge upon request.