Private preview · public launch August 2026
    LiveLong

    Terms & conditions.

    The terms for using LiveLong and our services.

    Version: September 2025 — 1.1

    Article 1 – Definitions

    • LiveLong: The private limited company LiveLong B.V. (Chamber of Commerce no. 95606572, VAT no. NL867201794B01), established at Prinses Marijkestraat 21, 1077XB Amsterdam, which provides intermediary services in the field of blood testing, health consultations, and personalized health advice.
    • Client: The natural or legal person who makes use of the services provided by LiveLong.
    • Service: The range of activities and products offered by LiveLong through its platform, including facilitating blood tests through external laboratories, providing digital access to results, offering interpretation tools, and (if selected) referring the client to an affiliated physician for an additional consultation.
    • Intermediary Service: The service through which LiveLong connects clients/service users with healthcare providers, without delivering healthcare itself or being responsible for the quality of the care provided.
    • Health Data: Personal data related to the client's health obtained via blood tests, consultations, or other health services.
    • Agreement: Any agreement between LiveLong and the client in which LiveLong commits to providing intermediary services to the client.
    • Healthcare Provider: An independent, BIG-registered physician or other qualified medical professional consulted by the client through LiveLong. This healthcare provider acts independently and is not under the responsibility of LiveLong.

    Article 2 – Applicability & Amendments

    • These general terms and conditions take effect on 1 September 2025 and apply to all quotations, offers, agreements, and deliveries of services by LiveLong, unless explicitly agreed otherwise in writing.
    • Deviations from these terms and conditions are only valid if expressly agreed upon in writing between LiveLong and the client.
    • LiveLong reserves the right to unilaterally amend these terms and conditions. Any changes will be communicated at least 14 days before they take effect, either via the platform or by email. If the client does not agree to the amended terms, they may terminate the agreement prior to the effective date.

    Article 3 – Services

    • LiveLong solely provides intermediary services by connecting clients/service users and healthcare providers through its technological platform or other means of communication.
    • LiveLong does not itself provide healthcare or medical treatment and is not responsible for the quality, execution, or outcomes of the care delivered by the healthcare provider.
    • The client/service user and the healthcare provider are solely responsible for entering into a separate agreement and complying with the obligations arising from it.
    • LiveLong reserves the right to modify, improve, or discontinue the services offered, with appropriate notice to the client.

    Article 4 – Privacy and Personal Data

    • LiveLong processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
    • The manner in which LiveLong processes and protects personal data, including health data, is described in its Privacy Statement, available on the LiveLong website. By using LiveLong's services, the client acknowledges having read the Privacy Statement.
    • Independent healthcare providers (BIG- and AGB-registered) remain the legal custodians of medical records and are solely responsible for compliance with statutory retention obligations (including the minimum 20-year retention period under Dutch law).
    • LiveLong may provide technical hosting and secure storage of such medical records on behalf of healthcare providers. This does not affect the provider's legal responsibility. In this role, LiveLong acts as a data processor, processing medical data only under the explicit instructions of the healthcare provider.
    • For non-medical data (such as client accounts, billing, and platform usage data), LiveLong acts as data controller.

    Article 5 – Medical Responsibility

    • Health advice provided via the platform is intended as general guidance and never replaces a personal consultation with the client's own (family) doctor. Clients are advised to always consult their treating physician in case of doubt or persistent complaints.
    • The client is solely responsible for consulting a healthcare professional for diagnosis, treatment, or further medical guidance based on the obtained health data.
    • Although LiveLong strives to provide accurate and reliable health data, it cannot be held liable for any direct or indirect damage resulting from the use of such data or advice.
    • LiveLong is not liable for any form of damage caused by the incorrect use of the provided data by the client.

    Article 6 – Use of Technological Solutions

    • LiveLong provides access to a technological platform where clients can view their health data. LiveLong makes every effort to ensure that this platform is secure and user-friendly.
    • The use of the platform is at the client's own risk. LiveLong is not liable for any damage resulting from technical malfunctions, data loss, or unauthorized access to the platform, except in cases of intent or gross negligence.
    • The client is responsible for keeping login credentials confidential and not sharing them with third parties. It is not permitted for third parties to use the client's login credentials or account.
    • LiveLong is entitled to deny the client access to its platform and to terminate services (without being liable for any damages) in case (i) the client, after being given notice of default, fails to fulfill their obligations under the agreement or these general terms and conditions, or harms LiveLong's legitimate interests, (ii) the client unlawfully uses or abuses the LiveLong platform, (iii) the client provides unauthorized third parties access to or use of the LiveLong platform, or (iv) the client is declared bankrupt, is granted suspension of payment, or is admitted to a debt rescheduling scheme under Dutch law.

    Article 7 – Collaborations

    • LiveLong collaborates with accredited laboratories, medical professionals, and other parties to deliver its services. LiveLong is not liable for errors or omissions by third parties engaged in the execution of its services.
    • The client agrees that their health data may, in compliance with the GDPR, be shared with medical professionals or laboratories involved in the delivery of services.

    Article 8 – Payment and Fees

    • The client selects a package via the LiveLong platform, with or without an additional consultation by a physician. The price of this package includes, among other things, the costs for LiveLong's intermediary services, the laboratory test, and the validation of the laboratory results by an affiliated physician.
    • The client must pay the package price in full and immediately at the time of placing the order via the LiveLong platform, using the available online payment methods.
    • The agreement is only concluded, and the execution of the package will only commence once the payment has been successfully completed.
    • If the payment is not successfully completed, no agreement is concluded, and no services will be provided.
    • If the client wishes to exercise the statutory right of withdrawal within 14 days of purchasing a package with or without an additional consultation, this only applies insofar as the execution of the package and consultation, if applicable, has not yet started (for example, making an appointment for blood collection or the actual blood collection). Once execution of the package has started, the right of withdrawal lapses in full.
    • LiveLong reserves the right to adjust its fees periodically. Any changes will be communicated to the client at least one month in advance.

    Article 9 – Liability

    • LiveLong is not liable for any direct or indirect damages, including consequential loss, loss of profit, or immaterial damage resulting from the use of its services, except in cases of willful misconduct or gross negligence.
    • LiveLong's total liability is in all cases limited to the amount paid by the client for the relevant service.
    • LiveLong is not liable for damages resulting from errors, delays, or shortcomings by third parties, such as laboratories or healthcare providers, unless there is willful misconduct or gross negligence by LiveLong itself.

    Article 10 – Intellectual Property

    • All intellectual property rights to texts, software, models, and visual materials on the platform are owned by LiveLong or its licensors.
    • The client is not permitted to copy, reuse, or distribute materials without prior written consent.

    Article 11 – Force Majeure

    • In the event of force majeure (defined as any circumstance beyond LiveLong's control that reasonably prevents performance) LiveLong has the right to suspend the service or dissolve the agreement without any obligation to pay damages.

    Article 12 – Governing Law and Disputes

    • In the event of inconsistency between a translated version of these terms and the Dutch version, the Dutch version shall prevail.
    • All legal relationships between LiveLong and the client are governed exclusively by Dutch law.
    • Disputes arising from or related to these terms will be submitted to the competent court in Amsterdam.

    Article 13 – Exclusion of Responsibility for Care

    • LiveLong is not responsible for providing medical care, advice, or treatments. Its service is limited to facilitating a platform or communication tools that connect clients and healthcare providers.
    • LiveLong performs verification but does not guarantee the qualifications or authorizations of healthcare providers. The verification is limited to the legally required registrations.
    • In the event of disputes between the client and healthcare provider, LiveLong will act as a mediator according to its complaints procedure. However, disputes should first be resolved directly between the parties without LiveLong's involvement.
    • The complaints procedure is an integral part of these general terms and conditions and is available on LiveLong's website. It will be provided free of charge upon request.

    Important: This English version is provided for convenience only. The authoritative version is the Dutch Terms & Conditions. In case of any conflict or inconsistency, the Dutch version takes precedence.